Tag Archives: Customer relationship management

Keep Customers Happy When Queuing With Point Of Sale Display Units

A queue can often bring out the worst in people and yet queuing is a fact of life in today’s busy and fast paced society. A queue can be found in many establishments, ranging from the bank to the post office and in many other places that many people frequent on a daily basis. For this reason, many people get frustrated with queue systems and the need to queue on such a frequent basis. Unfortunately, due to the current economic climate, many businesses have found that they have had to let people go, often making a large amount of employees redundant in order to continue making a profit and to avoid going bust. This in turn means that there is often not enough staff on at any one time to accommodate all of the customers that may require the services of a business, thus resulting in large queues in which customers have to wait. This can be very frustrating for the customer and may result in anger. This anger may in turn be directed at the member of staff who may be serving at a particular time, thus making the queuing experience unpleasant for both the customer and the staff working. This experience may become even more unpleasant when there is little or no order to the queue. In what ways may a business keep customers happy when queuing for a service? One way is through investing in point of sale display units.

Point of sale display units are in-store furnishings which not only help bring order and efficiency to a queuing system, they also help keep customers happy and distracted whilst queuing and they may also help generate an even greater profit for the business! Point of sale display units can be set up around a designated area for queuing. These units may display a product or an additional service that a business may offer. For instance, common items to include within point of sale display units are beauty products, confectionery, leaflets and information booklets or small items of interest and intrigue. These point of sale display units are usually set up around retractable barriers to show customers where to queue. There are many benefits for a business that may decide to invest in point of sale display units.

Point of sale display units make queuing more efficient and organized. When people see retractable barriers and point of sale display units, they automatically know how to queue and in which direction to queue in. People appreciate this level of organization and are thus happier to queue. Point of sale display units also distract the customers as they queue, making the queuing experience more enjoyable. A customer may also decide to buy additional items whilst queuing from the point of sale display units, thus generating a larger profit for the company or business. Frustration and anger are reduced, making queuing more enjoyable for both the customer and the staff providing a service!

 

This post was written by James Harper on behalf of Tensator. James writes on a number of subjects including business and retailing.

 

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Business Contact Manager

Business Contact Manager is application software that enables you to effectively manage your business contacts with minimal effort. As more and more companies seek ways to stay on top of the competition, some have opted to implement effective computer programs so as to automate their processes. However, with the fast pace at which technology changes, there is the need to enroll for small business coaching training in order to be abreast with some of the application needed to manage and run a business. With the extra help, you can concentrate on other parts of your business, such as producing foil business cards or clear business cards for marketing.

As developers come up with solutions needed to automate the day to day functions of a business, they are also putting in place structures that will enable those taking up these applications to familiarize with them. Unknown to a majority of small business owners is that there are a number of certified training institutions in their area that can provide them with the needed knowledge either at their premises or online.

With technological development in internet technology there is no limitation to what can be done. Just as there is online shopping and online banking, there also exist online training. These are either conducted in real time where you are able to interact with your lecturer one on one via video conferencing or through e-learning CDs. These are pre-recorded class sessions that are designed to take you through the learning process.

To check for institutions or accredited centers offering such trainings in your area, all you have to do is run a search for the area of business training you want against a city name.

Nonetheless, price should never be the determining factor. There are institutions that will be offering to offer such services at unbelievably low prices only to short change you. It is important that you check the feedback left by previous clients so as to gauge their effectiveness.

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